Your love,
delivered
when it matters.

Schedule video messages, voice recordings, letters, and photos to reach your loved ones — days, months, or years from now. A piece of you, forever present.

Letters & cards Video messages Voice recordings Photo albums
AG
Deliver: 2031-06-04
To: Priya ♡
On her graduation
✦ The process

Simple to give.
Eternal to receive.

01 — Compose
Write your message or choose a gift
A written letter, a voice message, a video, or a photo collection. Choose what your heart wants to send forward in time.
02 — Address
Tell us who receives it
Name your recipient and provide their details. Add a note about who they are to you — it helps us care for your message with the love it deserves.
03 — Schedule
Choose the moment of delivery
A specific date, a milestone anniversary, a birthday far away — or "when I'm gone." You decide the moment. We honour it exactly as you intended.
04 — Rest
We keep it safe until that day
Your message is stored securely in climate-controlled facilities, handled with care, and delivered without fail — on the exact day you chose.

Anything that holds a piece of you.

Love doesn't need a body to travel. We carry physical objects, written words, and recorded voices across time — delivered with the care they deserve.

Whether it's a grandmother's recipe written in her own hand, a father's advice for a child not yet born, or a spouse's love letter for a future anniversary — every message has a home here.

You think of the meaning. We take care of the rest.

🎥
Video message
Camera + voice · MP4 · up to 30 min · AES-256 encrypted
🎙
Voice message
Audio only · MP3 · up to 60 min · private & encrypted
Written letter
Type or paste text · converted to sealed PDF · delivered digitally
Photo message
Upload images · private encrypted gallery · up to 50 photos
✦ Honest pricing

You pay for what you send,
and how long we hold it.

No subscriptions. No surprises. Cost is calculated on three transparent factors.

Factor 01
What you send
Video costs more than a letter. Photos and voice sit in between.
Factor 02
Storage duration
Holding something for 20 years costs more than 2. We charge fairly for that time.
Factor 03
Delivery location
Local, national, or international delivery — each priced accurately at time of scheduling.

Quick cost estimator

Estimated total cost
₹ 2,400
Includes storage, handling & delivery. Paid once upfront.
"The greatest gift you can give someone is a piece of yourself they can hold long after you're gone."
— The belief behind AfterGlow
100%
Delivery guarantee or full refund
Climate-safe
Long-term archival storage facilities
End-to-end encrypted
Digital content protection
Estate-ready
Legal trigger options — deliver upon passing
Up to 50 years
Maximum scheduled delivery window
✦ Stories

Messages that found their moment.

★ ★ ★ ★ ★

"My father set up a letter for my wedding day — three years before he passed. When it arrived, it felt like he was right there in the room."

Meera S. — Mumbai
★ ★ ★ ★ ★

"I scheduled voice messages for each of my children's 18th birthdays. Knowing they'll hear my voice on that day gives me a peace I can't describe."

Rajiv K. — Bengaluru
★ ★ ★ ★ ★

"My grandmother's handwritten recipe arrived on what would have been her 100th birthday. Our whole family cooked it together that evening."

Anika P. — Delhi

Everything you need to know.

Choosing to send something across time is a big decision. We want you to feel completely certain before you do.

What happens to my message if AfterGlow closes down?
We hold all funds in a protected escrow account and work with a legal trustee. In the unlikely event we cease operations, your messages and funds are transferred to a designated partner service, and every recipient is notified. Your delivery will happen.
Can I edit or cancel a scheduled message?
Yes — you can update the recipient's details, delivery date, or message content at any time up to 30 days before the scheduled delivery. Cancellations made more than 90 days before delivery receive a full refund.
How do you handle "deliver when I'm gone" messages?
You designate a trusted notifier — a family member, lawyer, or executor — who contacts us when you pass. We can also integrate with estate legal processes. Once we receive verified confirmation, delivery is triggered within 30 days.
How long are digital messages stored?
All digital messages — video, voice, letters, and photos — are stored in AES-256 encrypted cloud storage for the full duration you specify, up to 50 years. Files are replicated across multiple data centres. We guarantee delivery or a full refund.
What if the recipient has moved or can't be reached?
We hold undeliverable items for up to 5 years and make three independent attempts to locate recipients. You can also provide alternate contact details. We never discard a message — we hold it until it finds its home.
Is my content private?
Completely. Digital content is end-to-end encrypted and only decrypted at the moment of delivery. Physical items are sealed and handled only by gloved staff. No one at AfterGlow reads your letters or views your videos.

Leave a light
they can always return to.

Your presence doesn't end. With AfterGlow, the people you love will know — across any distance, across any time — that you thought of them.

No account needed to start · Save and complete when you're ready · Cancel anytime

✦ Company

Our story.

Founded 2026 · Mumbai, India

"I never got to say goodbye properly. I had so much left to give."

AfterGlow began with a single moment of grief. Our founder, Andy, lost his mother in April 2026. In the weeks that followed — going through his mother's belongings — he found a half-written letter addressed to him, never finished, never sent. It was a letter about pride. About watching him grow. About a mother's love that had never quite found the words in life.

That unfinished letter became the seed of an obsession: what if we could give people the time and the tools to finish what they meant to say? Not in a hurry, not in a hospital room — but calmly, intentionally, while life was still full and present.

AfterGlow was built to answer that question.

What we believe

We believe that a person's love is not limited by their presence. That the words a parent writes for a child's future wedding, the voice message a grandparent records for a grandchild not yet born, the photo collection a parent curates for a child's future wedding — these things carry something irreplaceable. Something that reshapes a life.

We also believe that the act of composing these messages — of sitting down and thinking about what you truly want to say to the people you love — is itself a form of healing. It is an act of clarity, of care, and of courage.

AfterGlow is not a morbid product. It is a deeply hopeful one. It says: your love will outlast you, and we will help carry it forward.

The team

We are a small team of people who have all experienced loss — and who believe that technology, used with restraint and reverence, can help close the distances that grief opens up.

AA
Andy. A
Founder & CEO
ST
Sandeep T.
Co-Founder
SR
Sunita Rao
Head of Operations
KP
Karan Pillai
Head of Technology
DV
Divya Venkat
Head of Care & Delivery
RB
Rohan Bose
Legal & Estate Counsel
AS
Ananya Shah
Customer Experience

Our commitments

We will always be honest about what we can do. We are a young company. We will tell you what our limits are, and we will never overpromise on something as important as this.

We will guard your messages as if they were our own. Every item entrusted to us is treated with the same care we would want for our own families.

We will never profit from your data. Your messages, your recipients, your stories — these are sacred. They are not inventory.

We will still be here. We have structured AfterGlow with legal and financial safeguards so that even if our circumstances change, your deliveries will always happen.

✦ Company

Press.

Press kit & media enquiries

We welcome thoughtful coverage of our mission. If you are writing about grief, legacy, human connection, or the intersection of technology and emotion, we would love to speak with you.

For press enquiries, interviews, or media assets, contact: support@afterglow.org.in — we typically respond within 48 hours.

Brand assets

Our logo, colour palette, typography guidelines, and founder photographs are available on request. Write to support@afterglow.org.in with your publication details and intended usage.

Key facts for media

✦ Company

Join us.

Mumbai, India · Remote-friendly

We are building something unusual — a company at the intersection of logistics, technology, and deeply human emotion. If that combination excites you, we would love to meet you.

We are a small team. Every person here carries significant responsibility and meaningful work. We hire slowly, care deeply about fit, and believe that the right people make all the difference in a mission like ours.

Open roles

Operations
Storage & Logistics Coordinator
Mumbai, On-site · Full-time

Manage intake, cataloguing, and long-term storage of physical items. Coordinate delivery scheduling and third-party courier relationships. You are meticulous, organised, and understand that every box in our care holds something irreplaceable.

Technology
Full-Stack Engineer
Remote · Full-time

Build and maintain the AfterGlow platform — from the message composition experience to the delivery scheduling engine. You care about craft, security, and reliability above all else.

Customer Experience
Care Specialist
Mumbai or Remote · Full-time

Be the human voice of AfterGlow. Support customers through one of the most emotionally significant decisions they will make. Empathy, patience, and clear communication are everything in this role.

Legal
Estate & Trust Law Consultant
Mumbai, Part-time · Contract

Advise on estate-triggered delivery mechanisms, executor relationships, and cross-jurisdictional legal questions. Experience with Indian succession law required; international exposure a plus.

What we offer

To apply, send your CV and a short note about why this work matters to you — to support@afterglow.org.in. We read every application personally.

✦ Company

Get in touch.

We respond to all enquiries within 24 hours

General enquiries
support@afterglow.org.in
Questions about our service, how it works, or whether AfterGlow is right for you.
Customer support
support@afterglow.org.in
Help with an existing order, changes to a scheduled delivery, or tracking an item.
Press & media
support@afterglow.org.in
Interview requests, media assets, press kit, and partnership enquiries.
Phone
+91 9082704124
Monday to Friday, 9am – 6pm IST. For sensitive matters, we prefer speaking with you directly.
Registered office
Mumbai, Maharashtra
AfterGlow (a Kamala Laxmi Enterprise initiative)
Mumbai, Maharashtra, India
Estate & legal triggers
support@afterglow.org.in
For executors, lawyers, or family members initiating a posthumous delivery on behalf of a sender.

Send us a message

✦ Trust & legal

Privacy policy.

Last updated: 1 January 2026

Your privacy is not a formality to us — it is central to what AfterGlow does. The messages and objects entrusted to us are among the most personal things a person can share. This policy explains clearly what we collect, why we collect it, and how we protect it.

1. What we collect

Account information: Your name, email address, phone number, and billing details when you create an account or place an order.

Message content: Letters, voice recordings, videos, photographs, and any written instructions you provide for delivery. This content is encrypted immediately upon receipt and is never read, viewed, or listened to by AfterGlow staff unless you explicitly request assistance.

Recipient information: The name, address, email, and phone number of the person you designate to receive your message. This is stored securely and used solely for the purpose of delivery.

Usage data: Standard web analytics — pages visited, time on site, device type. We use this to improve our service. We do not sell this data.

2. How we use your data

We do not use your data for advertising. We do not sell or share your data with third parties except where strictly required to fulfil delivery (e.g. courier partners, who operate under their own privacy obligations).

3. Data retention

Your content is retained for as long as necessary to fulfil your delivery, plus a legal hold period of 2 years afterward. After that period, all encrypted content is permanently and irreversibly deleted. You may request earlier deletion at any time, subject to any outstanding delivery commitments.

4. Your rights

Under applicable Indian data protection law, you have the right to access, correct, export, or delete your personal data. To exercise any of these rights, write to support@afterglow.org.in. We will respond within 30 days.

5. Cookies

We use only essential cookies — those required for the website to function and for your session to be maintained. We do not use advertising or tracking cookies.

6. Changes to this policy

If we make material changes to this policy, we will notify you by email at least 30 days before they take effect. Continued use of AfterGlow after that date constitutes acceptance of the updated policy.

Questions about privacy? Write to support@afterglow.org.in — a human being will read and respond.

✦ Trust & legal

Terms of service.

Last updated: 1 January 2026 · Governing law: India

These terms govern your use of AfterGlow's services. We have written them in plain language because we believe you deserve to understand what you are agreeing to.

1. The service

AfterGlow provides scheduled delivery of messages, physical items, and digital content to recipients designated by you (the "Sender"). Delivery occurs at the date and conditions specified at the time of order. We are a delivery and custody service — we do not provide legal, financial, or estate planning advice.

2. Placing an order

When you place an order, you confirm that: (a) you are the rightful owner of any physical item submitted; (b) the content of your message does not violate any applicable law; (c) you have the right to share the recipient's personal information with us for the purpose of delivery; and (d) payment has been made in full at the time of order.

3. Pricing and payment

All pricing is calculated at the time of order and paid upfront. The quoted price covers storage for the specified duration plus final delivery. Prices are not subject to change after payment is confirmed. Payment is accepted via major Indian payment methods including UPI, net banking, and credit/debit cards.

4. Modifications and cancellations

Modifications: You may modify recipient contact details or the scheduled delivery date up to 30 days before the delivery date, subject to any cost difference. Changes to message content are permitted up to 60 days before delivery.

Cancellations: Cancellations made more than 90 days before the scheduled delivery date qualify for a full refund less a 5% processing fee. Cancellations within 90 days are not eligible for a refund of storage costs already incurred, but delivery fees will be refunded.

5. Our delivery guarantee

We guarantee delivery or a full refund. If we are unable to complete a delivery after three attempts, we will hold your item for 5 years and attempt to locate the recipient through secondary contact details. If delivery remains impossible after this period, you or your estate will be notified and offered a refund.

6. Prohibited content

You may not submit content that is illegal, defamatory, hateful, or harmful. AfterGlow reserves the right to refuse or withhold delivery of any item we reasonably determine to be in violation of applicable law, without obligation to refund.

7. Limitation of liability

AfterGlow's liability for any claim arising from our services is limited to the amount paid for the affected order. We are not liable for indirect, consequential, or emotional damages. We are not responsible for delays caused by force majeure, natural disaster, or failure of third-party couriers beyond our reasonable control.

8. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

9. Contact

Questions about these terms? Write to support@afterglow.org.in.

✦ Trust & legal

Security.

How we protect what you entrust to us

Every message stored with AfterGlow carries weight that cannot be replaced. We take security — both digital and physical — with complete seriousness. This page describes the measures we have put in place to protect your content, your identity, and your recipient's information.

Digital security

🔐
End-to-end encryption
All digital content — letters, voice recordings, videos, photographs — is encrypted using AES-256 at the moment of upload. Content is decrypted only at the time of delivery, and only for transmission to the designated recipient. No AfterGlow employee can access the plaintext of your messages.
🛡
Secure infrastructure
Our platform is hosted on ISO 27001-certified cloud infrastructure with automatic failover and geographic redundancy. All data is replicated across multiple data centres within India. We conduct automated vulnerability scans and quarterly penetration testing.
🔑
Access control
Access to customer data within AfterGlow is role-based and strictly limited. No single employee has access to both the encryption keys and the stored content. All internal access is logged, audited, and reviewed monthly.
📡
Transmission security
All data transmitted between your device and our servers is protected by TLS 1.3. We enforce HTTPS across all endpoints and use HSTS headers. Older, insecure protocols are disabled entirely.

Physical security

🏛
Archival storage facilities
Physical items are stored in purpose-built archival facilities with controlled temperature (18–21°C), regulated humidity (45–55%), and UV-filtered lighting. All items are individually catalogued with photographic records taken upon intake.
📦
Item handling protocol
All physical items are handled by gloved staff and wrapped in acid-free archival materials. Fragile items are packed in custom-cut foam. Sealed letters and envelopes are never opened under any circumstances.
🔒
Facility access
Storage facilities are access-controlled with biometric entry, 24/7 CCTV monitoring, and motion detection. A full access log is maintained. Only vetted AfterGlow operations staff are authorised to enter storage areas.

Business continuity

AfterGlow holds all delivery funds in a ring-fenced escrow account managed by an independent trustee. In the event that AfterGlow ceases operations for any reason, the trustee is authorised and obligated to transfer all assets, items, and delivery instructions to a designated successor service. Your delivery will happen.

Found a security vulnerability? Please report it responsibly to support@afterglow.org.in. We take all reports seriously and respond within 48 hours.

✦ Trust & legal

Estate guide.

For those planning ahead — and for those left to carry it forward

"The most loving thing you can do is make it easy for the people you leave behind."

This guide is for two kinds of people: those who are planning messages to be delivered after their passing, and those who are acting on behalf of someone who has already passed and left instructions with AfterGlow.

Part I — Planning ahead

Setting up a posthumous delivery

When placing an order, you may select "Deliver when I'm gone" as your delivery trigger. This places your message in a special category — it will not be delivered on a fixed date, but upon confirmed notification of your passing.

Designating a notifier

You must designate at least one Trusted Notifier — a person authorised to contact AfterGlow and initiate the delivery process. This is typically a spouse, adult child, close friend, or your legal executor. Your notifier does not need to know the contents of your messages.

We recommend telling your notifier: (a) that you have messages stored with AfterGlow; (b) how to contact us at support@afterglow.org.in; and (c) where to find any reference or order numbers associated with your account.

Multiple triggers and conditions

You may set different messages for different conditions. For example:

Our team can help you structure these instructions. Write to support@afterglow.org.in to speak with someone.

Including AfterGlow in your will

We recommend including a reference to your AfterGlow account in your will or letter of wishes. A suggested clause:

"I have scheduled messages and/or gifts with AfterGlow (a Kamala Laxmi Enterprise initiative) (support@afterglow.org.in). My executor or family should contact them at support@afterglow.org.in, referencing account number [YOUR ACCOUNT NUMBER], to initiate delivery of these items as per my instructions on file."

Part II — Acting on behalf of someone who has passed

If you are a notifier or executor

If someone you love has passed and you believe they may have stored messages with AfterGlow, please contact us at support@afterglow.org.in. We will ask for:

Once verified, we will initiate delivery according to the sender's instructions. This process typically takes 7–14 days.

What if you are the recipient?

If you have received a message through AfterGlow, it arrived because someone who loved you wanted it to. The sender made arrangements — sometimes years or decades in advance — to ensure it found you at this moment.

If you have questions about the message, or if anything about the delivery seems incomplete, please write to support@afterglow.org.in. We will help you in any way we can.

Grief support

We recognise that both sending and receiving messages through AfterGlow can intersect with profound grief. We are not counsellors, but we care deeply about the people we serve. If you need support resources, simply write to us — we will point you toward professional help.

Estate team direct line: support@afterglow.org.in · +91 9082704124 · We handle these enquiries with priority, confidentiality, and care.

✦ Message studio

Create your message.

Follow each step. Your message will be encrypted, stored securely, and delivered exactly when you choose.

1
Message type
2
Record
3
Encrypt & upload
4
Recipient
5
Delivery
6
Confirm

What would you like to record?

Choose the type of message. Each is stored securely and delivered privately.

🎥
Video message
Camera + voice · MP4
🎙
Voice message
Audio only · MP3
Written letter
Type or paste text · PDF
Photo message
Upload images · Gallery

Selected: Video message — uses your browser's built-in MediaRecorder API. No app download needed.

Step 1 of 6

Record your video message

Your browser will ask for camera and microphone permission. Recording stays on your device until you click upload.

🎥

Click "Enable camera" to begin

00:00
Ready
How this works: MediaRecorder API (built into your browser) captures your camera stream in chunks every second → assembles into a .webm file in memory → ready to encrypt and upload in Step 3.
Record something to continue

Encrypting & uploading your message

Your file never leaves your device unencrypted. Each stage below happens in sequence before anything touches the server.

🔐
AES-256 Encryption
Generating random 256-bit key + IV · scrambling file data
Waiting
📡
Chunked upload via tus.io
Splitting file into chunks · resumable · HTTPS encrypted transfer
Waiting
Saved to Cloudflare R2
Private bucket · no public URL · geo-redundant storage
Waiting
🗄
Record logged in PostgreSQL
Storage key + encryption key saved to database · separately from file
Waiting
All 4 stages must complete

Who receives this message?

This information is encrypted and stored separately from your message. It is used only for delivery.

This data is stored encrypted in PostgreSQL. Recipient contact details are never shared, sold, or used for any purpose other than delivery.
Required: name + email or phone

When should this be delivered?

Choose how this message will be triggered. Your cron job checks every morning at 8am.

📅 On a specific date
Delivered on the exact date you choose — a birthday, anniversary, graduation, or any future day.
✦ When I'm gone
Delivered after your passing, triggered by your designated notifier or executor contacting AfterGlow.
✦ DELIVERY SCHEDULER PREVIEW
Your message enters the cron queue. Every morning at 08:00 IST, the scheduler checks for messages due today.
CRON SCHEDULE — 0 8 * * * node deliver.js
Today
Your message — recipient
STORED
Your message — recipient ·
DUE → DELIVER
Choose trigger to continue

Review your message

This is what has been recorded in the AfterGlow database. Once confirmed, your message is locked in and will be delivered as instructed.

-- Loading database record...
You can edit this within 60 days of your delivery date
Reference ID saved to your account
✦ Trust & legal

Refunds & cancellations.

Last updated: 1 January 2026 · Governing law: India

We understand that circumstances change. This policy explains clearly when you are entitled to a refund, how to request one, and how long it takes to process. We have designed this policy to be fair to both you and to us — and to comply fully with the requirements of the Reserve Bank of India and Indian consumer protection law.

1. Cancellations

Cancelling within 30 days of your delivery date

Cancellations within 30 days of the scheduled delivery date are not eligible for a refund, as resources have already been allocated for your delivery. However, you may reschedule the delivery to a future date at no additional charge.

Posthumous delivery messages

Messages scheduled for delivery upon passing may be cancelled at any time while the sender is alive, subject to the timelines above. Once a posthumous delivery has been triggered and verified, it cannot be cancelled or reversed.

2. Refunds

When you are entitled to a full refund

Refund timeline

All approved refunds are processed within 5–7 business days from the date of approval. The refund will be credited to the original payment method used at the time of purchase. UPI and net banking refunds typically reflect within 2–3 business days. Card refunds may take up to 7 business days depending on your bank.

How to request a refund

Write to us at support@afterglow.org.in with the subject line "Refund Request — [Your Reference ID]". Include your name, the reference ID from your confirmation, and the reason for your request. We will acknowledge your request within 24 hours and process it within 5 business days.

3. Modifications (not cancellations)

You may modify recipient contact details, the delivery date, or the occasion note at any time up to 30 days before delivery at no additional cost. Changes to message content (re-recording a video, re-writing a letter) are permitted up to 60 days before delivery.

To modify your message, log into your AfterGlow account or write to support@afterglow.org.in with your reference ID.

4. Non-refundable situations

For any refund or cancellation query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). We will always try to find a fair resolution.

✦ Trust & legal

Refunds & cancellations.

Last updated: 1 January 2026 · Governing law: India

We understand that circumstances change. This policy explains clearly when you are entitled to a refund, how to request one, and how long it takes to process. We have designed this policy to be fair to both you and to us — and to comply fully with the requirements of the Reserve Bank of India and Indian consumer protection law.

1. Cancellations

Cancelling within 30 days of your delivery date

Cancellations within 30 days of the scheduled delivery date are not eligible for a refund, as resources have already been allocated for your delivery. However, you may reschedule the delivery to a future date at no additional charge.

Posthumous delivery messages

Messages scheduled for delivery upon passing may be cancelled at any time while the sender is alive, subject to the timelines above. Once a posthumous delivery has been triggered and verified, it cannot be cancelled or reversed.

2. Refunds

When you are entitled to a full refund

Refund timeline

All approved refunds are processed within 5–7 business days from the date of approval. The refund will be credited to the original payment method used at the time of purchase. UPI and net banking refunds typically reflect within 2–3 business days. Card refunds may take up to 7 business days depending on your bank.

How to request a refund

Write to us at support@afterglow.org.in with the subject line "Refund Request — [Your Reference ID]". Include your name, the reference ID from your confirmation, and the reason for your request. We will acknowledge your request within 24 hours and process it within 5 business days.

3. Modifications (not cancellations)

You may modify recipient contact details, the delivery date, or the occasion note at any time up to 30 days before delivery at no additional cost. Changes to message content (re-recording a video, re-writing a letter) are permitted up to 60 days before delivery.

To modify your message, log into your AfterGlow account or write to support@afterglow.org.in with your reference ID.

4. Non-refundable situations

For any refund or cancellation query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). We will always try to find a fair resolution.

✦ Trust & legal

Refunds & cancellations.

Last updated: 1 January 2026 · Governing law: India

We understand that circumstances change. This policy explains clearly when you are entitled to a refund, how to request one, and how long it takes to process. We have designed this policy to be fair to both you and to us — and to comply fully with the requirements of the Reserve Bank of India and Indian consumer protection law.

1. Cancellations

Cancelling within 30 days of your delivery date

Cancellations within 30 days of the scheduled delivery date are not eligible for a refund, as resources have already been allocated for your delivery. However, you may reschedule the delivery to a future date at no additional charge.

Posthumous delivery messages

Messages scheduled for delivery upon passing may be cancelled at any time while the sender is alive, subject to the timelines above. Once a posthumous delivery has been triggered and verified, it cannot be cancelled or reversed.

2. Refunds

When you are entitled to a full refund

Refund timeline

All approved refunds are processed within 5–7 business days from the date of approval. The refund will be credited to the original payment method used at the time of purchase. UPI and net banking refunds typically reflect within 2–3 business days. Card refunds may take up to 7 business days depending on your bank.

How to request a refund

Write to us at support@afterglow.org.in with the subject line "Refund Request — [Your Reference ID]". Include your name, the reference ID from your confirmation, and the reason for your request. We will acknowledge your request within 24 hours and process it within 5 business days.

3. Modifications (not cancellations)

You may modify recipient contact details, the delivery date, or the occasion note at any time up to 30 days before delivery at no additional cost. Changes to message content (re-recording a video, re-writing a letter) are permitted up to 60 days before delivery.

To modify your message, log into your AfterGlow account or write to support@afterglow.org.in with your reference ID.

4. Non-refundable situations

For any refund or cancellation query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). We will always try to find a fair resolution.

✦ Trust & legal

Refunds & cancellations.

Last updated: 1 January 2026 · Governing law: India

We understand that circumstances change. This policy explains clearly when you are entitled to a refund, how to request one, and how long it takes to process. We have designed this policy to be fair to both you and to us — and to comply fully with the requirements of the Reserve Bank of India and Indian consumer protection law.

1. Cancellations

Cancelling within 30 days of your delivery date

Cancellations within 30 days of the scheduled delivery date are not eligible for a refund, as resources have already been allocated for your delivery. However, you may reschedule the delivery to a future date at no additional charge.

Posthumous delivery messages

Messages scheduled for delivery upon passing may be cancelled at any time while the sender is alive, subject to the timelines above. Once a posthumous delivery has been triggered and verified, it cannot be cancelled or reversed.

2. Refunds

When you are entitled to a full refund

Refund timeline

All approved refunds are processed within 5–7 business days from the date of approval. The refund will be credited to the original payment method used at the time of purchase. UPI and net banking refunds typically reflect within 2–3 business days. Card refunds may take up to 7 business days depending on your bank.

How to request a refund

Write to us at support@afterglow.org.in with the subject line "Refund Request — [Your Reference ID]". Include your name, the reference ID from your confirmation, and the reason for your request. We will acknowledge your request within 24 hours and process it within 5 business days.

3. Modifications (not cancellations)

You may modify recipient contact details, the delivery date, or the occasion note at any time up to 30 days before delivery at no additional cost. Changes to message content (re-recording a video, re-writing a letter) are permitted up to 60 days before delivery.

To modify your message, log into your AfterGlow account or write to support@afterglow.org.in with your reference ID.

4. Non-refundable situations

For any refund or cancellation query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). We will always try to find a fair resolution.

✦ Trust & legal

Refunds & cancellations.

Last updated: 1 January 2026 · Governing law: India

We understand that circumstances change. This policy explains clearly when you are entitled to a refund, how to request one, and how long it takes to process. We have designed this policy to be fair to both you and to us — and to comply fully with the requirements of the Reserve Bank of India and Indian consumer protection law.

1. Cancellations

Cancelling within 30 days of your delivery date

Cancellations within 30 days of the scheduled delivery date are not eligible for a refund, as resources have already been allocated for your delivery. However, you may reschedule the delivery to a future date at no additional charge.

Posthumous delivery messages

Messages scheduled for delivery upon passing may be cancelled at any time while the sender is alive, subject to the timelines above. Once a posthumous delivery has been triggered and verified, it cannot be cancelled or reversed.

2. Refunds

When you are entitled to a full refund

Refund timeline

All approved refunds are processed within 5–7 business days from the date of approval. The refund will be credited to the original payment method used at the time of purchase. UPI and net banking refunds typically reflect within 2–3 business days. Card refunds may take up to 7 business days depending on your bank.

How to request a refund

Write to us at support@afterglow.org.in with the subject line "Refund Request — [Your Reference ID]". Include your name, the reference ID from your confirmation, and the reason for your request. We will acknowledge your request within 24 hours and process it within 5 business days.

3. Modifications (not cancellations)

You may modify recipient contact details, the delivery date, or the occasion note at any time up to 30 days before delivery at no additional cost. Changes to message content (re-recording a video, re-writing a letter) are permitted up to 60 days before delivery.

To modify your message, log into your AfterGlow account or write to support@afterglow.org.in with your reference ID.

4. Non-refundable situations

For any refund or cancellation query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). We will always try to find a fair resolution.

✦ Trust & legal

Shipping policy.

Last updated: 1 January 2026

AfterGlow is a digital-first service. All four message types currently offered — video messages, voice messages, written letters, and photo messages — are delivered digitally to the recipient's email address or via a secure private link. There is no physical shipping involved in the standard service.

This page explains exactly how digital delivery works, what to expect, and the applicable timelines.

1. How digital delivery works

On your scheduled delivery date

At 8:00 AM IST on the scheduled delivery date, our system automatically checks for all messages due that day. Your message is retrieved from encrypted storage, decrypted, and a secure, one-time private link is generated. The recipient receives an email at the address you provided, containing:

The private link is valid for 30 days from the delivery date and can be accessed multiple times within that window. After 30 days, the link expires but the content remains accessible through the recipient's AfterGlow account.

Video and voice messages

Delivered as a private, password-free streaming link. The recipient can watch or listen directly in their browser — no app download required. They may also download a copy for permanent keeping.

Written letters

Delivered as a beautifully formatted PDF, rendered in the AfterGlow house style with your name and the occasion noted on the cover. The recipient receives this as an attachment and as a viewable link.

Photo messages

Delivered as a private encrypted gallery — a curated, paginated viewing experience. Each photo can be individually downloaded. The gallery remains accessible through the recipient's AfterGlow account indefinitely.

2. Delivery timelines

Pan-India (all states and union territories): Digital delivery is instantaneous. There is no geographic restriction within India. Messages are delivered to any Indian email address at no additional charge.

International delivery: Digital delivery works to any email address worldwide. An additional fee of ₹199 applies for international recipients to cover cross-border infrastructure and compliance costs. There is no delay — international delivery is also instantaneous on the scheduled date.

Posthumous delivery: Once AfterGlow receives and verifies the required documentation (death certificate and notifier confirmation), digital delivery is completed within 7–14 business days.

3. Delivery failures and what we do

If a delivery email bounces (because the recipient's email address is no longer active), our system:

We guarantee delivery or a full refund. An undeliverable message is never deleted without your knowledge.

4. What AfterGlow does not ship

AfterGlow does not currently offer physical item shipping — no letters by post, no couriered gifts or keepsakes. All current services are digital. If physical delivery is introduced in future, this policy will be updated and customers notified in advance.

5. Contact for delivery queries

If your recipient has not received their message, or if you have a delivery-related query, write to support@afterglow.org.in (Mon–Fri, 9am–6pm IST). Please include your Reference ID. We respond to all delivery queries within 24 hours.

Registered office: AfterGlow (a Kamala Laxmi Enterprise initiative), Mumbai, Maharashtra, India.